Store Information, Returns & Customer Service
Store Information
Company Name: Ezily Co., Ltd.
Tax ID (Unified Business No.): 95463472
Food Business Registration No.: A-195463472-00000-8
Customer Service Email: support@ezily.io
LINE Official Account: @ezily
Address: 2F, No. 86, Songqin St., Xinyi Dist. Taipei City 110
FAQ
Q1: Can I return or exchange items?
Under Taiwan's Consumer Protection Act, you have a 7-day cooling-off period from the date of delivery, including holidays. Contact customer service within this period to request a return or exchange. Items must be unused and returned with all original packaging, accessories, gifts, and the invoice. The cooling-off period is not a trial period.
Q2: Which items are not eligible for the 7-day cooling-off period?
Under Taiwan's regulations on exceptions to the right of withdrawal for distance sales, the following items cannot be returned. These are clearly marked on product pages before purchase:
Food that is perishable, has a short shelf life, or is close to its expiry date
Personal hygiene items once unsealed, such as underwear, socks, and other intimate apparel
Items customized at your request
Unopened underwear and sealed, shelf-stable packaged food can still be returned within 7 days.
Q3: What if my item is defective or I received the wrong item?
Take photos and contact customer service as soon as possible after delivery. Defective or incorrect items are not subject to the restrictions above. We will cover shipping and replace or refund the item.
Q4: How long does a refund take?
Refunds are processed within 15 days after we receive and inspect the returned item. The actual time for funds to arrive depends on your bank or payment method.
Q5: Who pays return shipping?
For non-defective returns, shipping is paid by 【the customer / us】. For defective or incorrect items, we cover shipping.
Q6: How do I contact customer service?
Reach us via our LINE Official Account 【@ezily】, email 【support@ezily.io】.
Q7: Where do I pick up my order?
Unless a different pickup location is specified, all orders are picked up at 2F, No. 86, Songqin St.